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Hosting FAQ

  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • I pledged via The Red Cross too. What do I do when they call and I’m already hosting?
    Hosts are starting to receive calls from The Red Cross now re vetting of homes etc. This is great and we can’t wait for them to start getting people out of government accommodation and into homes. Liam O’Dwyer, interim General Secretary of the Red Cross has confirmed to us in writing (April 01) that the same supports will be provided to all hosts and the Guests in their homes - however the placement came about. The Red Cross key worker commitment won’t apply to hosts doing so via other channels, but there will be a system in place that will work for all hosts. As early hosts, you (we!) are all setting the standard for others and leading the way. The core crew of volunteers at Helping Irish Hosts are looking into our own system, ultimately acting on the realistic assumption that with the volume of people hosting, it will be up to us to hold each other’s hands as much as possible and not wait for government intervention.
  • If someone leaves a government allocated hotel and moves in with a host, do they need to tell the government their new address?
    This is not clear at the moment but would be advisable to notify IPAS, according to UNHCR. Ultimately though, once a person has their Temporary Permission document, they are free to travel and stay anywhere they want in Ireland. The government hotels are an optional free accommodation office; they are not detained there. Contact IPAS Helpdesk for support (24 hours) at
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • My guest didn’t get a TP letter or PPS number at the airport, what do I do?
    Local Intreo offices are helping sort PPSN even without Temporary Permission letter. Find your local INTREO office HERE Three city centre Ukraine Support Centre hubs (LINK) are also now in operation, streamlining the provision of State supports for Ukrainian arrivals. These are located on Cork Street in Dublin 8 and Hanover Quay in Cork city, are open on Friday and Saturday from 9:15am to 3pm and Mon - Thurs from 9.15am to 5pm. Link. They will sort out everything out with you and your guest.
  • What happens if it doesn’t work out for either party?
    As at March 31, we have had 1 instance (out of over 180) so far, of things not working out. In this case, the host discussed it with her guest and it was mutually agreed that the guest would move back into a hotel, via the government system, IPAS. If you’ve been matched with a guest via Ireland Help Ukraine and it doesn’t work out for you, for whatever reason, a volunteer will work with you to find a solution. We’ve been working with The Irish Refugee Council to ensure a best practice response should this happen. It won’t always work out and here are the steps to take: Take a breath and assure your guest that they are in the best place possible at the moment - your home. At the moment, the alternative is long term hotel accommodation, Direct Provision or a bed in a tented city. Suggest a chat with a fellow Ukrainian, who’s also in a host home. This can be easily arranged and is reassuring for new arrivals who may be overwhelmed with their new reality. If you or your guest are still not happy, a volunteer will work with you to move your guest into hotel / government accommodation (via IPAS) or find alternative accommodation via our database. If you’re hosting solo, without having gone through a channel like Ireland Help Ukraine or The Irish Red Cross, contact the IPAS support desk via email and they will assist you with onward placement. Contact IPAS Helpdesk for support (24 hours) at
  • Who organises the onward journey of Ukrainian Guests placed by Ireland Help Ukraine if a stay comes to an end?
    We ask the person who made the placement to do this and to contact others in the host network for guidance and support. This way we can find out the reasons for the end and make a decision if we support them or not. There could be personal reasons like bereavement that families need to end their offer of accommodation.
  • Will I receive a stipend or tax incentive from the government for hosting guests?
    As of March 31, the answer is no. Opening your home is a charitable act that you are undertaking as a means to support a fellow human. We are lobbying government and keeping up to date on those arrangements and will share them here as soon as we know.
  • Can I charge rent or money for utilities?
    As of March 31, we are advising against making any kind of financial arrangement between hosts and Guests. We are developing policies and procedures around this as part of our incorporation and will share them when ready.
  • Can my Guests apply for Housing benefits?
    Yes. We’ve had a small number of guests already move into rental accommodation, with HAP support. Apply for housing :
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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