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Before They Arrive

Ask for help

Ask for Help

If you need support or advice:


  • Connect with any family or friends if you know they’ve hosted before and ask advice

  • Join the HIH Facebook Host Group and connect with other hosts 

  • Register for our online Host Support Sessions and Masterclasses here

  • Check if there are any local WhatsApp groups for hosts in your area or consider setting one up

  • Sign up to the HIH Host Mailing List - email us or sign up here

  • Ask for help but be specific about what you need: whether it’s furniture, bedding, transport, etc. 

  • Check if there are any Ukrainian community groups in your area; let them know you will be hosting

  • Our partner, The Open Community, provides some great Host Supports such as:

Homehare Agreement

Homeshare Agreement

It’s still your home, you’re just sharing with some guests for a while. Remember that they won’t know all the little details about your house, so you’ll need to communicate up front.


It can be useful to write down notes about heating, water, electricity, how to use the washing machine / dishwasher, what day the bins go out and whether you have any preferences (shoes off inside, etc).


We recommend you print out a copy of our HIH Home Sharing Agreement so that you and your guests know where you stand. 


This Agreement is not a binding contract but based on our experience we recommend that you use this agreement as a good way to set out your relationship with your guest. It often helps avoid any misunderstandings down the line.

There are guidance agreements available for hosting in self-contained properties too. Download the DCEDIY template (English and Ukrainian) and amend to your needs. 



Ukrainians in Ireland under the Temporary Protection with full driving licences are allowed to drive in Ireland.

If your guests bring their car from Ukraine, there are certain vehicle importation rules they must follow, depending on how long they stay in Ireland.They can apply for a vehicle temporary exemption when they arrive. This means they do not have to pay vehicle tax. Contact Revenue for more information.

By law you must be insured to drive a Ukrainian car when using it on Irish roads. The Motor (Transport) Insurance Bureau of Ukraine (UA) has prepared a list of Ukrainian Insurance Providers that allows Ukrainian refugees to renew their insurance policies online and to get an International Insurance Green Card. You can find more information about this at 

If insuring Ukrainian drivers on an Irish car, Allianz and FBD are offering good rates to Ukrainians.



Insurance companies, including Allianz, AXA, FBD, Zurich, Liberty and Aviva are treating Ukrainians staying in Host homes as guests meaning that home insurance customers don’t have to inform their insurance company  that you are hosting.  Guests will be covered by your policy in the same way as any other guests staying in the home. If, after 12 months, any individuals or family are still living with you then you should inform your insurance company  when the policy is next due for renewal.

Local Support

Local Support Networks

People want to help you. Not everyone can host, but everyone can do something. The more engaged your support network / community is, the easier it will be for you as a host and your guests too. Having this support will enable them to  meet others and begin to create the network they’ll need to help them integrate, find work, etc. 


It’s a good idea to consider setting up a WhatsApp group or Broadcast list to update interested people on your guests’ progress and ask for anything that you need. A video message or voicenote can help others to understand your setup and to feel involved in helping your guests.


If you have a motivated network of friends and neighbours who want to help, some suggestions could be for them to: 

  • Deliver hot meals for the first couple of days (you won’t be able to do it every night)

  • Respond to requests as they come up (a pint of milk or an adapter, when you can’t get to the shops)

  • Take someone for a walk in the locality, show them the shops

  • Find school spaces (see our HIH guidance document linked below)

  • Find club spaces (football, gymnastics, dance, etc.)

  • Help with finding jobs

  • Massage / yoga / restorative things for them to do locally

  • Write welcome notes

  • Register with Doctor / vet

  • Help to set up a bank account (Revolut / An Post)

There are many community support organisations around the country with resources to help hosts and their guests. Try to connect with your local Volunteer Centre or Family Resource Centre.

Translation Servic


This is where technology really helps us. HIH has some Ukrainian colleagues and we will do our best to help with any initial language issues. But there are some tools you can use from your phone or laptop: 


Native Ukrainian speakers - check out Ukrainian Action in Ireland

Translation Servic


With the current housing crisis it is becoming extremely difficult to find pet friendly accommodation. Citywest refuses to accept pets into state accommodation and most host accommodation pledges and private rentals options also do not allow pets. Although it is not easy to contemplate, sometimes the only option for families is to consider rehoming. We understand that this is a really difficult decision for our guests. Our pets are often viewed as family to us and we can have strong emotional attachments, but unfortunately we also need to provide realistic advice. When guests apply to us for hosting we know that a pet on your application form will drastically reduce your chances of finding accommodation.


Rehoming is not something to be ashamed of and can often be in the best interest of the animal. This website below provides a guide to rehoming your pet safely and provides the contact details of all the listed dog pounds and animal rescues in Ireland. Remember to give yourself plenty of time as most rescues will have waiting lists and may also require a surrender fee. Animal rescues usually rely on volunteers to carry out this work so please bear this in mind in your interactions with them. 


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